FAQ

Creating an account is straightforward. Click “Sign Up,” provide your email address, choose a strong password, and fill in basic profile details. You may be asked to select your country and confirm you are of legal age. After registering, you’ll often receive automatic entry to the No Deposit Wheel Spin that can award up to 100,000 Gold Coins (GC) and 5 Cluck Bucks (CB), with a minimum payout threshold commonly applied for redeemable currency. Keep your login details safe and use a unique password. If you register with a social or crypto wallet option, follow the site prompts to link it securely. For issues during signup, use the live chat or email support@cluckcasino.com for step-by-step assistance.

The No Deposit Bonus typically appears as a Wheel Spin awarded when you register. It can grant up to 100,000 GC and 5 CB without making a purchase. No bonus code is required, and the reward is applied automatically to your account after successful registration. Gold Coins are usually for fun play only, while Cluck Bucks are the sweepstakes currency that can be eligible for redemption under specific rules. Because terms can change, check the bonus terms in your account or the promotions page for any playthrough, minimum redemption, or state restrictions. If you don’t see the wheel spin, contact chat or email support@cluckcasino.com and provide your account details so staff can assist.

Cluck Casino offers a few common promotions: a No Deposit Wheel Spin at registration, a first purchase bonus that typically gives 40 CB for a $20 purchase (100% match), daily login rewards that scale with VIP tier, and a VIP program with tiered benefits. You may also find mail-in bonuses and referral rewards (for example, 3 CB plus a 10% bonus on a friend’s first purchase). Bonuses often use both GC and CB, so check which currency applies and any wagering or redemption rules. No promo codes are generally required, but terms, minimum purchase amounts, and state eligibility can vary, so always review the promotion’s terms before claiming.

Cluck Casino supports purchases and payments using Bitcoin/BTC, MasterCard, and Visa, with account balances managed in USD for purchase transactions. Deposits are usually instant for card and crypto methods. If you’re buying Gold Coins (GC) or Cluck Bucks (CB), follow the checkout prompts and confirm the amount. Withdrawals apply to Cluck Bucks only when they are eligible for redemption under the site’s sweepstakes rules. Expect KYC verification before cash payouts. Processing times vary: crypto payouts depend on network confirmations, while fiat redemptions via card or bank partners may take several business days after approval. Always check the withdrawal terms and any maximum cashout limits for your promotion.

Wagering requirements specify how many times you must wager bonus funds before they become eligible for redemption. Cluck Casino’s dual-currency model means GC is typically for play-only, while CB may carry playthrough or redemption conditions. Specific wagering requirements are listed in each promotion’s terms and can differ by bonus type. If a promotion doesn’t specify requirements in the summary, open the full terms or contact support for clarity. Never assume a bonus has no conditions—confirm minimum playthroughs, eligible games, and time limits. Meeting KYC checks is usually required before any CB can be converted into a withdrawal.

Yes. Cluck Casino is built to work on desktop and modern mobile browsers, so you can play on iOS and Android devices without a dedicated app in many cases. Mobile compatibility includes the main game library, account management, and promotions. Performance depends on your browser and device; using the latest OS version and a current browser often delivers the best experience. If you prefer an app-like experience, check the site for any official mobile app options and confirm safe installation methods. For mobile-specific issues, clear your browser cache, try a different browser, or contact chat support for troubleshooting.

Cluck Casino features a broad mix of slots and social casino games from providers such as Betsoft, Microgaming (Apricot), Hacksaw Gaming, Kalamba Games, Wazdan, Apparat Gaming, BGaming (Softswiss), Slotmill, Swintt, and others. You’ll find classic slots, video slots, and some live-dealer style titles from studios like Vivo Gaming. Game availability can vary by region and device. If a favorite title isn’t visible, it may be restricted in your state or temporarily offline. For a detailed look at features and gameplay, read our full review of Cluck Casino.

Cluck Casino operates as a sweepstakes-style social casino, which uses dual currencies and promotional mechanics common to the model. Legal availability and specific rules vary by state. Because sweepstakes platforms navigate a different regulatory path than real-money online casinos, eligibility can depend on local laws and restrictions. Before playing for redeemable Cluck Bucks, confirm your state allows participation and review the site’s terms. If you’re unsure about legality in your state, contact support or consult local regulations. Cluck Casino’s help team can provide state-specific guidance.

KYC (Know Your Customer) verification is required before you can redeem Cluck Bucks for cash prizes. Typical requirements include a government-issued photo ID (driver’s license or passport), proof of address (utility bill, bank statement) dated within a specified timeframe, and sometimes a selfie for identity confirmation. Documents must be clear and match your account details. Verification times vary; many checks complete within 24–72 hours, but complex cases can take longer. Start verification early if you plan to request a withdrawal. If support requests additional documents, respond promptly to avoid delays.

First, try basic troubleshooting: refresh the page, clear your browser cache, restart your device, and ensure your browser or operating system is up to date. Disable browser extensions that may block scripts, and switch to a different browser if issues persist. For mobile, try toggling Wi‑Fi or switching to mobile data. If the problem continues, capture screenshots or video of the issue and contact live chat or email support@cluckcasino.com with your account name, device details, and a description of what happened. Support can escalate persistent technical issues to the platform’s engineering and provider teams.

Cluck Casino uses standard industry practices to protect accounts and transactions, including SSL encryption for data in transit and secure payment partners for card and crypto purchases. Account-level protections like strong passwords and, where available, two-factor authentication help safeguard access. For crypto payments, follow wallet best practices and confirm transaction addresses carefully. If you suspect unauthorized account activity, change your password immediately and contact support. Review the privacy policy and terms of service for details on data handling and retention.

Cluck Casino offers multiple support channels: an on-site FAQ, live chat for immediate help, and email at support@cluckcasino.com for detailed requests or document submissions. Live chat is the fastest option for account, bonus, or technical issues. Include your account name, a clear description, and any relevant screenshots to speed resolution. If you need help with verification or withdrawals, attach requested documents to your support ticket. For persistent or escalated issues, request a reference or ticket number so you can follow up efficiently.